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Sunday 20th August 2017
Welcome to Make-up in Aust
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Sunday 20th August 2017
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FAQ's

FAQ's



Can't find a product you're looking for?
Please email us and let us know. We will look into it for you!

Are you looking for a discontinued or hard to find Product?
Whether it is your favourite Lipstick that was discontinued, or a Foundation, Nail Polish, Mascara or Eyeliner...We can help!
Using our global contacts, we can locate the golden oldies that you fell in love with; but are no longer available.
Simply email us  sales@makeupinaustralia.com.au  with the full product name and colour you need, and we will try to locate it for you! You will receive a response from us asap!

 

Why am I receiving a message in the Checkout about an item on "Back Order" (Special Orders)?
Products that receive this message, will be ordered in for you!
ETA on Back Orders/Special Orders is 1-3 weeks (depending on where in the World it is coming from).
When you place your order, we will email you with a timeframe that we expect to receive the Back Order item(s) - however feel free to contact us prior to placing your order!
Your Order will be despatched to you the same day we receive the stock from our supplier.
Back Orders/Special Orders cannot be cancelled.
If you have any questions, please email us so we can assist further!


Are your products genuine?
Yes they most certainly are (no rip off brands in this store).

 

Will my purchase break in the post?
We take all precautions possible to prevent breakage in transit. In the unlikely event of an item being damaged, Make-up in Aust will replace it at no cost to you.   

How do I know your products are of high quality?
We sell nothing but the original product.


Are your products safe?
All cosmetics sold in Aust have passed Aust standards.


Why are your products cheap in relation to some other retail stores?
Yes, our prices are cheaper than RRP as you can see in the website. The RRP is shown above our price to show the savings that online shopping can bring to you.


How long is your processing time?
Same day despatch for orders made before 4:00pm.


What courier do you use?
Australia-Post.


How much is delivery?
$6.95 flat rate shipping per order.


Do you deliver to Perth?
Yes - Aust Wide delivery.

 

Do you deliver to America?
Yes - we ship Internationally! See "Delivery" for more information.



What payments methods can I use?
VISA, VISA Debit and Master card, and Paypal


Do you accept Paypal?
Yes


Can I cancel my order?
Yes if your order has not been despatched. You must advise us straight away to avoid your order being despatched.

Please see Terms and Conditions
 


Can I order by phone/fax/email?
Please place your order online. Orders are only processed online through the website and secure gateway merchant facility. This is security for you and us.


Why should I shop with you?
Where do we start?! Great prices! Same Day Despatch! Efficient Service!
We offer a fantastic service, quality products at great prices and extra fast despatch. Best of all, you only pay $6.95 shipping per order.
We are committed to bring you the best online make-up shopping experience, if you want to go through back yards r us, that's fine too.


Can I refund or return an item?
Please select your items carefully. To keep the shopping experience as cheap as possible there are no refunds or returns.


What are my shipping options?
Your order is safely sent with Aust Post (standard post). Express post is definitely something we will look at in the future.


Where is your shop?
MakeupinAustralia is an online store only. Products are despatched from our warehouse/office directly to you. Once again, this is to keep product prices as low as possible for you.


Do you have samples?
We have found samples to be quite an ineffective exercise and as such we do not sell samples any longer.


How does it all work?
The site is made easy for you. Browse for the product you like, click buy now, proceed to checkout to finalise order.


Benefits of ordering online.
-Online Sales open 24/7 365 days.
-Hassle free parking and queues, save money on fuel too.
-Delivered direct to your door.
-Cheaper prices than retail stores.  
-Customers love it!

 
Can I add to my order to avoid another shipping cost?

Yes, if your 1st order hasn't been despatched. You will be issued with a voucher code to use at the checkout of your 2nd order to compensate the $6.95 delivery fee.


Can I save my order?
Absolutely! Save your order as a wish list and follow the prompts to sign up.


How do I know you will deliver to me?
Delivery is Aust Wide.


How do I know when my order is despatched?
An automated email will be sent to you immediately on despatch.


Where does the postman leave my order?
Your order will be placed in your letter box or at the front door.


Can I pick up my order from you?
All orders are delivered directly to you. No unauthorised people are permitted in our Warehouse and Offices.


How do I easily compare products?
Add a product to compare by clicking it's 'compare' button, located on each product page, or from the products list. To view all compared products select the compare button at the top of the product list.


Can I buy multiple of the same product?
Yes absolutely! Simply type in your quantity on the product page and add to cart. You can also adjust the quantity in your Cart!

 

 

 Makeup Australia FAQ's Online

 more help......

Who sells Revlon makeup online in Australia?

Who sells make-up online in Aust?

The best Make-up and cosmetic shops online?

Do you sell cheap eye shadow palettes online?

I need hairdressers, beauty salons, hairstyles and Make-up products online

Do you sell wholesale make-up and cosmetics ?

Do you sell cheap perfume online?  I would like to buy online

I would like to buy cosmetics online, mineral make-up, mineral foundation and more

Do you sell professional make-up kits online?

Cheap make-up brush set online

Who sells top make-up brands online in australia

Best online make-up sites in Aust for Maybelline lipstick

Where can i buy cheap make-up online? 

Do you sell elf cosmetics and make-up online?

Where can i buy make-up and cosmetics bags online?

Hair colours and make-up products online

Top make-up and cosmetics brands, Revlon, Maybelline, L'Oreal